Something may always go not quite as planned. We encourage you to first report complaints to us by emailing We will do our best to resolve your complaint as quickly and efficiently as possible.


Should this not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via

If you are a consumer in the EU, as of February 15, 2016, you can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at If your complaint is not already pending elsewhere, you can file your complaint through the European Union platform.