Something may always go not quite as planned. We encourage you to first report complaints to us by emailing info@baess.nl. We will do our best to resolve your complaint as quickly and efficiently as possible.

Should this not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

If you are a consumer in the EU, as of February 15, 2016, you can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you can file your complaint through the European Union platform.